Help Center

At Remodel Masters, we take pride in the quality of our work and stand behind it with our warranty protection. Our warranty covers any defects in workmanship or materials for a specified period of time, typically 1-5 years depending on the type of project. If an issue arises that is covered under our warranty, simply contact us and we will address and rectify the problem at no additional cost to you. Our goal is to ensure that our customers are completely satisfied with our work, and our warranty protection is just one way we demonstrate our commitment to quality and customer satisfaction.

Largely dependent on our clients. We are flexible and this is always considered and agreed upon on a case by case basis.

Yes, Remodel Masters is fully licensed and insured. Our team of skilled contractors and designers all hold the necessary qualifications and certifications in accordance with local regulations. This ensures that our customers can have peace of mind knowing that their remodeling project is in the hands of professionals who adhere to industry standards and safety protocols. Additionally, our comprehensive insurance coverage protects both our team and our clients in the event of any unforeseen incidents during the renovation process. We prioritize transparency and accountability, and our licensing and insurance reflect our commitment to delivering high-quality, reliable, and secure services to our valued clients.

Yes, we partnered with a financing company. At Remodel Masters we understand that home renovations can be a significant investment, and we want to make the process as seamless as possible for our customers. That's why we offer financing options to help you fund your renovation project. Our financing partners provide flexible terms and competitive rates, making it easier for you to achieve the home of your dreams without breaking the bank. Whether you're looking to remodel your kitchen, renovate your bathroom, or make any other home improvements, our financing options can help make it a reality. Contact us today to learn more about our financing options and how we can help you bring your renovation project to life.

Remodel Masters offers a wide range of renovation and remodeling services to enhance your home or commercial space. Our services include kitchen and bathroom remodeling, basement finishing, room additions, interior and exterior painting, flooring installation, and custom carpentry. We pride ourselves on delivering high-quality craftsmanship, attention to detail, and exceptional customer service. Whether you are looking to update a single room or completely transform your entire property, Remodel Masters has the expertise and experience to bring your vision to life.

A general contractor, such as Remodel Masters, is responsible for overseeing the entire construction or renovation project from start to finish. They manage all aspects of the project, including hiring subcontractors, obtaining necessary permits, and coordinating the work of various trades. General contractors are often involved in the design process and work closely with the client to ensure their vision is implemented. On the other hand, a subcontractor is a specialist in a particular trade, such as plumbing, electrical work, or carpentry. Subcontractors are hired by the general contractor to perform specific tasks within the project, and they work under the direction of the general contractor. At Remodel Masters, our team of experienced general contractors takes pride in providing comprehensive project management and exceptional service to bring our clients' remodeling visions to life. We work with a network of trusted subcontractors to ensure that every aspect of the project is completed to the highest standards.

Yes, you may need permits for your remodeling project, depending on the scope and nature of the work. At Remodel Masters, we understand the importance of obtaining the necessary permits for construction and renovation projects. Our team will work with you to determine the permit requirements for your specific project and handle the application process on your behalf. We will ensure that all necessary permits are obtained to comply with local building codes and regulations, providing you with peace of mind throughout the remodeling process. Our commitment to transparency and compliance means that you can trust us to manage the permitting process efficiently and accurately, allowing your project to proceed smoothly and legally.

At Remodel Masters, we believe in transparency and clear communication when it comes to payment and contracts. When you decide to work with us, we will start by providing you with a detailed proposal outlining the scope of work, project timeline, and estimated costs. Once the proposal is approved, we will formalize the agreement with a written contract that includes all project details, payment schedule, and our terms and conditions. For payment, we typically require a deposit to secure the project start date, followed by scheduled payments based on project milestones. This helps ensure that both parties are committed to the project and that payments are made in alignment with completed work. We accept various forms of payment, and our team is always available to discuss any payment-related questions or concerns that you may have. Our goal is to make the payment and contract process as smooth as possible, so you can focus on the excitement of your remodel project. We prioritize integrity and professionalism in all of our interactions, and our contracts are designed to protect both parties and set clear expectations for a successful partnership.

The timeline for your project will depend on several factors including the scope of work, the size of the project, material availability, and any unexpected issues that may arise. At Remodel Masters, we are committed to completing projects in a timely manner while ensuring high-quality work. We will work closely with you to establish a realistic timeline for your specific project, taking into account any potential challenges that may arise. Our team will keep you updated throughout the process and strive to complete the project efficiently without compromising on the quality of work. Customer satisfaction and delivering exceptional results within a reasonable timeframe is our top priority.

At Remodel Masters, we understand that unexpected issues or changes can arise during a renovation project. In the event that this happens, our team is fully equipped to handle and address any unforeseen circumstances. First and foremost, we maintain open lines of communication with our clients throughout the project, ensuring that they are aware of any issues or changes as they arise. Our skilled and experienced team will work closely with you to propose viable solutions, taking into account any necessary adjustments to the timeline or budget. We are committed to finding practical and efficient resolutions to unexpected challenges, while keeping you informed every step of the way. Our goal is to ensure that your renovation is completed to your satisfaction, even in the face of unforeseen circumstances. Rest assured that you can rely on Remodel Masters to handle any unexpected issues or changes with professionalism and expertise.

Yes, at Remodel Masters, we take full responsibility for hiring and managing all subcontractors involved in your remodeling project. Our team consists of skilled professionals in various trades, such as plumbing, electrical work, and carpentry, who are carefully selected and supervised by our experienced project managers. This ensures that every aspect of your renovation is completed to the highest standard and that all subcontractors adhere to our company's ethos of quality, reliability, and customer satisfaction. By handling all subcontractor logistics, we aim to provide you with a stress-free and seamless remodeling experience from start to finish.

Yes, Remodel Masters is fully insured. We carry both liability insurance and worker's compensation insurance to protect both our clients and our team members. Our insurance coverage ensures that in the unlikely event of property damage or a workplace injury, all parties involved are financially protected. This commitment to insurance reflects our dedication to operating with professionalism, safety, and accountability in all of our remodeling projects.

At Remodel Masters, we understand that sometimes plans change or new ideas come up once a project is underway. We strive to be as accommodating as possible when it comes to changes during the renovation process. However, it's important to note that any changes made after the project has started may impact the timeline and budget of the project. We encourage our clients to communicate any desired changes as soon as they arise so that we can assess the potential impact on the project and provide a revised timeline and cost estimate. Our team will work closely with you to evaluate the proposed changes and make every effort to accommodate them while minimizing disruption to the project. We believe in open and transparent communication throughout the renovation process, and we are committed to finding solutions that meet your needs and ensure the successful completion of your project. If you have any specific concerns or questions about making changes to your project, please don't hesitate to reach out to our team.

At Remodel Masters, we prioritize clear communication and customer satisfaction. If you have any issues or concerns during the project, we encourage you to reach out to your designated project manager immediately. They will be your main point of contact and will address any issues promptly. You can also contact our customer service team at 519 803 2345 or michael@remodelmasters.ca if you need further assistance. We are committed to resolving any issues or concerns you may have and ensuring that the project meets your expectations. Your feedback is valuable to us, and we are dedicated to making your remodeling experience as smooth and enjoyable as possible.

No, you do not need to be present during the construction phase of your remodeling project with Remodel Masters. Our team of experienced professionals is dedicated to delivering exceptional quality and service, allowing you the freedom to focus on your daily activities without worrying about the progress of your project. We understand the importance of clear communication and will keep you updated on the status of your project through regular updates and progress reports. However, if you have any specific requirements or preferences regarding the construction phase, we are more than happy to accommodate and discuss ways to ensure your peace of mind throughout the process. Our goal is to make the remodeling experience as seamless and stress-free as possible for you.

At Remodel Masters, we understand the importance of clear and consistent communication throughout the renovation process. We provide each client with a dedicated project manager who will serve as your main point of contact. This project manager will regularly update you on the progress of the project, address any concerns or questions you may have, and ensure that your vision for the remodel is being properly implemented. In addition to regular in-person meetings, we also utilize digital communication tools such as email, phone calls, and video conferencing to keep you informed every step of the way. Our goal is to make sure that you feel confident and involved in the renovation process, and that your input is valued and integrated into the final result.

At Remodel Masters, we take great care in ensuring that the end of your renovation project is seamless and satisfying. Once the final touches have been made and all the work is completed, our team will conduct a final walkthrough with you to ensure that everything meets your expectations and satisfaction. We will address any remaining concerns or touch-ups that may be needed. After that, we provide you with all the necessary paperwork, including any warranties, care instructions, and relevant documentation. Our goal is for you to feel confident and informed about your newly remodeled space. We also encourage you to provide us with feedback on your experience, as we are dedicated to continuous improvement and ensuring the highest level of customer satisfaction.